Pricing Changes FAQ

What is changing?

We are changing from an unlimited license model to a tiered pricing structure based on the number of active clients within a WHMCS installation.

An active client is defined as a client with at least one active product, service, add-on or domain.

Why are we making this change?

Our goal is to continue improving WHMCS for the long term, investing in the product to make it more powerful and deliver a better experience to our customers. That requires a significant amount of energy, time and resources. As a result, we are asking those customers who get the most value from WHMCS to help us make that investment.

With each release, we deliver more features and flexibility to you. The WHMCS platform powers your business and it is achieved through a constant drive to improve and deliver new and improved functionality, your investment, and our commitment to your future.


What will the new prices be?

We also understand that everyone is price sensitive and appreciate that even the most successful businesses need the best return on investment. As a result, we are introducing a tiered pricing structure. The tiered pricing is modest and designed to reflect the business value of our product relative to your success. When you grow, WHMCS grows with you.

Client Range Branding Removal New Price
Up to 250 Active Clients No $15.95/mo (no change)
Up to 250 Active Clients Yes $18.95/mo (no change)
250 - 1000 Active Clients Yes $24.95/mo
1001+ Active Clients Yes $39.95/mo

 

What about Owned Licenses?

As of October 3rd, 2016, we are no longer be offering owned licenses for sale.

Developing, improving and providing support for the WHMCS product has ongoing costs, and therefore a subscription based model makes more sense.


What does this mean for existing Owned Licenses?

Existing Owned Licenses are unaffected by these changes. Owned licenses will continue to provide the same unlimited active client usage as before.


What does this mean for existing Leased License customers?

We are giving existing license holders a 6 month grace period before these changes take effect.

This means for current customers, the new rates (if applicable based on your license & usage) will not take effect until April 2017.


How can I see how many Active Clients I have?

To see how many active clients are in your installation, navigate to Clients > View/Search Clients, select the Search/Filter tab and in the Status dropdown select Active. Then click Search.

The resulting client list and record count will include just the clients considered active.


What happens when I reach the client limit for my license?

You will begin seeing notifications inside the product as you approach your limit.

Your license will then be upgraded automatically when the maximum number of permitted clients is reached and the new price will take effect from the next renewal date.

You will also receive an email notifying you when an upgrade takes place.


Can I opt out of automatic license upgrades?

Yes, you opt-out of these automatic upgrades here.

When you opt-out, upon reaching the limit for your license, you will be required to upgrade manually. A link will be provided to you within a notification inside the product.



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