Terms of Service
IMPORTANT -- PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE YOU USE THE WEBSITE OR ATTEMPT TO ACCESS ANY SERVICES. BY ACCESSING THE WEBSITE OR BY UTILISING ANY SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
These terms (the "Terms of Service") apply to your use of www.whmcs.com (the "Website") and any purchase or use by you of any software, products or services that may be made available to you through it (collectively, the "Services").
The Website is a site operated by WHMCS Limited ("WHMCS"). WHMCS is registered in England and Wales under company number 06265962 and have WHMCS' registered office at Woodside House, Broadway Avenue, Giffard Park, Milton Keynes, MK14 5QF, UK. WHMCS' VAT number is GB 927 774 676.
WHMCS reserves the right to amend or update these Terms of Service at any time, with or without notice. Such changes shall take effect immediately and shall apply to all subsequent use by you of the Website or Services. Every time you wish to use the Website, please check these terms to ensure you understand the terms that apply at that time. Please click here to see when these terms were most recently updated.
- Other terms that may apply to you
- Service Provision and End User License Agreement
- Intellectual property rights
- No reliance on information
- Limitation of WHMCS' liability
- WHMCS is not responsible for websites WHMCS links to
- Linking to the Website
- General clauses
- Notices & Contact Information
- Applicable law and jurisdiction
Other terms that may apply to you
For the purposes of the General Data Protection Regulation ("GDPR"), WHMCS shall use its reasonable endeavours to provide you with the operational tools to enable you to fulfil your requirements under the GDPR and address any requests made by your customers in respect of their individual rights. WHMCS makes no guarantee in this respect and it is your responsibility to inform WHMCS of any tools it may need to comply with its obligations under the GDPR.
You agree that the WHMCS Software (the "Software") is supplied by WHMCS, and is licensed, not sold, under the terms of its End User Licence Agreement ("EULA") and that the EULA will govern all use of the Software by you. You accept that you have no right to use the Software without agreeing to the terms of the EULA in full.
A Software licence offered to you via the Website may be a 'Leased Software Licence' or an 'Owned Software License'. The licence's type will affect your rights under it. A licence's type will be clearly labelled at the point of purchase.
License holders are not permitted to "borrow", "lend", "sell" or in any other way transfer licenses or use of the Software to any third parties except in the case of an 'Owned Software License Transfer' as detailed below. Any breach by you of this term of the Terms of Service shall cause all use by you of the Software to be revoked and terminated immediately and without WHMCS incurring any liability.
The EULA Agreement is included in the WHMCS download package. By installing, copying, or otherwise using WHMCS, you agree to be bound by the terms of the EULA.
WHMCS reserves the right to refuse service to any individual or organisation at its discretion. WHMCS reserves all rights in, and all ownership of the Software.
Accessing the Website
WHMCS does not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. WHMCS may suspend, withdraw, discontinue or change all or any part of the Website for business and operational reasons. WHMCS will try to give you reasonable notice of any suspension or withdrawal. WHMCS will not be liable to you if for any reason the Website is unavailable at any time or for any period.
Accounts and Passwords
If you choose, or you are provided with, any form of user identification code, password or any other piece of information as part of WHMCS' security procedures, you must treat such information as confidential. You must not disclose it to any third party.
WHMCS reserve the right to disable any user identification code or password, whether chosen by you or allocated by WHMCS, at any time, if in WHMCS' reasonable opinion you have failed to comply with any of the provisions of these Terms of Service.
If you know or suspect that anyone other than you knows your user identification code or password, you must notify WHMCS immediately at [email protected]
Service Provision and End User License Agreement
Renewals & Payments
Payments made in respect of the Software are accepted via PayPal, Credit Card, Wire Transfer and other selected means at WHMCS' sole discretion. Software licences automatically renew at the conclusion of each month until cancelled. Payment is due on the anniversary of the date of signup each month. If payment is not received within 5 days of the due date, WHMCS will suspend the license until full payment is received and reserves the right to suspend any and all related services for the account in question.
For all other Services, payments shall be due in advance of any work commencing. WHMCS reserves the right to invoice for Services in installments, with payment being split into multiple payments, including without limitation arrangements whereby 50% of the price is paid prior to any work commencing, and the remainder is invoiced upon completion.
Should WHMCS receive a chargeback or dispute relating to a payment you have made, or should your payment be identified as fraudulent or otherwise unlawful, irregular or contrary to this Terms of Service or the EULA, the related licence and services will be suspended and you will be liable to repay the relevant amount plus any fees incurred. WHMCS also reserves the right to revoke any and all Services until such time as any disputed amounts plus any fees and charges incurred (including for the avoidance of doubt, any relevant payment processing fees) have been repaid.
All licenses shall be issued instantly upon WHMCS receiving to its satisfaction confirmation of receipt of payment from the chosen gateway processor.
WHMCS' professional services typically take 1-2 business days to be completed, but this is not a guaranteed completion time, and at peak times such as new releases, they may take longer.
30 Day Money Back Guarantee
In the unlikely event that you are not completely satisfied with WHMCS' Software, WHMCS is, subject to the terms of this clause, happy to provide you with a full refund for the cost of your licence. To claim a refund under this money back guarantee you must submit a cancellation request from WHMCS' members area within 30 days of the original purchase date stating why the Software was not to your satisfaction.
The Money Back Guarantee applies to new clients only, and applies to license & addon related charges only. Services that have commenced or completed, or are provided by third parties are not eligible for refund. A new client is determined by both the registered client information and the domain that the WHMCS license is installed on, thus if there is a record of WHMCS having been used in the past by either the same company or person, or on the same domain, then you will not be eligible for refund under WHMCS' Money Back Guarantee.
If WHMCS offer products and services that are provided by third parties, those products and/or services will be subject to the policies of the third party provider regardless of whether those products and/or services appear to be provided by us.
Cancellations & Refunds Policy
Leased Software Licences may be cancelled at any time. No notice period is required, and cancellation shall be effective from the date the cancellation request is made or processed. Requests for cancellation should be submitted from WHMCS' members area.
Any monies paid for Leased Software Licence renewals prior to a cancellation request being submitted are non-refundable. The same applies to any Services; once a Service has been started, any fees paid in respect of that Service shall be non-refundable.
WHMCS reserves the right to cancel Services and access to the Service at any time. If a customer breaks the terms of the EULA or Terms of Service, a refund will not be available.
Outside the 30 Day Money Back Guarantee period, refunds are only issued for Software failure (where the Software materially fails to perform in accordance with its specification). Refunds are not issued for server failure/issues, lack of features, lack of technical sophistication or if your server does not meet the Software requirements. Refunds are determined on a case by case basis and only issued once WHMCS' technical staff determine that WHMCS has a fault causing it to be unable to operate in your environment. Installation charges are not refundable under any circumstances. Refunds are not available after one (1) month from the purchase date.
License Transfer Policy
WHMCS permits Owned Software Licenses to be re-sold or transferred once per license key (fees apply) pursuant to the terms of transfer set out in the EULA. Owned Software Licenses are not eligible for transfer until at least 3 months have passed from the date of purchase. Owned Software Licences obtained via a reseller are excluded from this policy and are not eligible for any re-sales or transfers. Leased Software Licences cannot be re-sold or transferred under any circumstances.
Before any sale or transfer, please contact us to verify eligibility of your license key. Upon request of the transfer, WHMCS will issue an invoice for the license transfer fee. Once paid, WHMCS will request from you the name, email address and details of the new owner for the license to be transferred to. All transfers are final and cannot be reversed.
Addons may be transferred between licenses within your own client account but not resold or transferred to other accounts.
Intellectual property rights
WHMCS is the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from WHMCS' Website for your personal use and you may draw the attention of others within your organisation to content posted on WHMCS' Website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
WHMCS' status (and that of any identified contributors) as the authors of content on WHMCS' Website must always be acknowledged.
You must not use any part of the content on WHMCS' Website for commercial purposes without obtaining a licence to do so from us or WHMCS' licensors.
The Website and the Software contain references to many companies that the Software is integrated with for payments and other related services. WHMCS and the WHMCS logo are trademarks of WHMCS. Registered in Great Britain and Northern Ireland. All rights reserved. All other trademarks are the property of their respective owners.
No reliance on information
The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.
Although WHMCS make reasonable efforts to update the information on the Website, WHMCS makes no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up-to-date.
Limitation of WHMCS' liability
To the extent permitted by law, WHMCS exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.
WHMCS will not be liable to any user of the Website for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, the Website; or
- use of or reliance on any content displayed on the Website.
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
WHMCS is not responsible for websites WHMCS links to
WHMCS assume no responsibility for the content of websites linked to from the Website. Such links should not be interpreted as endorsement by us of those linked websites. WHMCS will not be liable for any loss or damage that may arise from your use of them.
WHMCS do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Website. You should use your own virus protection software.
WHMCS will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.
You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. WHMCS will report any such breach to the relevant law enforcement authorities and WHMCS will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
Linking to the Website
You may link to the home page of the Website, provided you do so in a way that is fair and legal and does not damage WHMCS' reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on WHMCS' part where none exists.
You must not establish a link to the Website in any website that is not owned by you.
The Website must not be framed on any other site.
WHMCS reserve the right to withdraw linking permission without notice.
No failure or delay by WHMCS in exercising any of its rights under these Terms of Service shall be deemed to be a waiver of that right.
No person who is not a party to these Terms of Service has any right to rely upon or enforce any of the Terms of Service.
Each of the paragraphs of these Terms of Service operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Notices & Contact Information
If you have questions or concerns about any of the terms in this agreement, or about how your information is handled, please direct your inquiry to WHMCS as set forth below.
E-Mail: [email protected]
Applicable law and jurisdiction
Please note that these Terms of Service, its subject matter and its formation, are governed by English law. You and WHMCS both agree to that the courts of England and Wales will have exclusive jurisdiction.
Last Updated: 26th March 2018