I'm seeing a Licence Suspended message in error

If you are seeing a licence suspended message when attempting to access your WHMCS Admin Area, rest assured that your customers will not encounter any errors or reduced functionality in the ordering and client area. The WHMCS software and automation will continue to function despite the licence suspended message.

  1. The most common cause of a licence suspension error is an overdue payment on your account. Please review the members area for any unpaid invoices relating to your WHMCS licence key.
  2. Our automated checks may have identified a problem with the way the software licence is being used. For example licenses obtained through certain providers can only be used on that provider's servers. If a potential problem is identified the licence could be suspended automatically. Licences purchased directly from whmcs.com can be used on any provider's servers.
  3. A misconfiguration in the server PHP environment may be outputting an invalid response during the software licence check, this causes our automated checks to suspend the licence automatically. Please review the following points:
    1. SERVER['SERVER_NAME'] is outputting a valid domain
    2. SERVER["SERVER_ADDR"] is outputting a valid IP address
    3. dirname(__FILE__) is outputting a valid file path
To re-activate a suspended licence once the underlying cause has been resolved, please contact our Customer Service & Licensing team and they'll be happy to assist you in getting back up and running.
  • 1202 Users Found This Useful
Was this answer helpful?

Related Articles

Can I use my WHMCS license on more than one domain?

A license for WHMCS is valid for one installation only.Licenses are bound to a domain, IP address...

I just paid for my license but it is still suspended!

If for some reason after making payment for your license it remains suspended, please contact our...

My WHMCS Admin area is showing a 'License Invalid message. How do I resolve this?

If your administrative area within WHMCS is showing a 'License Invalid' message, this usually...

I'm getting a 'No Connection Error' message when I visit my WHMCS administrative area. How can I fix this?

If you're seeing a 'No Connection Error' message when trying to get into your administrative area...

Can I use WHMCS in a Dual-Stack IP Environment?

WHMCS can be installed and used on servers which support both IPv4 and IPv6 addresses in a...

Powered by WHMCompleteSolution