Fast-Track Support

Purchasable as an upgrade on a per ticket incident basis, either at the time of opening a ticket, or at any time throughout the life of that ticket, upgrade to Fast-Track support, and your ticket gets escalated immediately to the top of the queue, with a guaranteed response time of under 60 minutes* and prioritised follow-ups.

Available Monday to Friday, 8am to 5pm CST at a cost of $30.00 per ticket. Simply open a support ticket or view an existing standard priority ticket and select the option to upgrade.

If for any reason you do not receive a response within 1 hour, a full refund will be provided.

Available to direct Business license holders. Detailed SLA information is published in section 2.7 of the Technical Support Agreement.

* A response is not necessarily a resolution. Resolution will depend upon the nature and complexity of an issue.

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