I don't have my Two-Factor Authentication device with me

Should you need to login to the client area but don't have the device upon which you configured two-factor authentication (eg. mobile phone or tablet) then the backup code can be used for one login.

The backup code was generated when you originally set up two-factor authentication and is composed of 16 letters and numbers

To login using your backup code:

  • Click the "login using the Backup Code" link beneath the "Can't Access Your 2nd Factor Device?" heading on the Two-Factor Authentication page.
  • Enter your 16 digit backup code into the text box
  • Click "Login >"
  • You will be logged in and a new backup code will be generated. Please write this down in a safe place and remove the old old backup code.
  • two factor
  • 1265 Users Found This Useful
Was this answer helpful?

Related Articles

Which app do I need for Two-Factor Authentication?

Our Two-Factor Authentication uses a system called 'Time Based Tokens'. There are many compatible...

I no longer have my Two-Factor device and/or backup code

On occasion you may no longer have the device upon which you configured two-factor authentication...

Introducing Two-Factor Authentication

What is it?Two-factor authentication adds an additional layer of security by introducing a second...

Powered by WHMCompleteSolution