WHMCS is an all-in-one client management, billing & support solution for online businesses. Handling everything from signup to termination, WHMCS is a powerful automation & support tool.
It is not limited to just web hosting, any business with a need for online billing, particularly of a recurring nature, for example services or memberships, then WHMCS can be a perfect solution.
WHMCS can be used as a standalone client area portal, or integrated into your website, and provides you with a members area to allow clients to signup and manage their account & services with you, make payments, and request support.
WHMCS integrates with payment gateways, server provisioning APIs, domain registrars & fraud protection services to be able to fully automate the ordering and provisioning process.
Typical Client Life Cycle
- A visitor has an enquiry about your services and opens a ticket with you in WHMCS
- All your staff can see and respond to that message, and try to convert that visitor into a buyer
- If things go well, that visitor then chooses a product to buy on your website
- WHMCS shows the configuration options for products which can include domains, payment options, addons/options & custom fields
- If a domain is required, WHMCS will check the availability of the domain in real-time
- After selecting and configuring a product, WHMCS will show the user a cart summary where the user can continue shopping and select more items, or checkout and place the order
- Upon checkout, WHMCS will forward the user to the chosen payment gateway to make payment
- Once payment has successfully cleared, WHMCS will detect that and automatically provision the items that were ordered
- Following successful setup, WHMCS will send a welcome email to the client containing all the details of the new product(s) they just bought
- When it comes to time for renewal, WHMCS sends out an invoice x days in advance of the renewal (configurable)
- If the credit card on file (merchant gateways only) is approaching expiry, then WHMCS will notify the client the month before
- On the due date WHMCS will automatically collect the payment where possible
- If payment fails or the client chooses not to pay, WHMCS will send overdue notices & reminders
- Should payment still not be received, WHMCS will automatically suspend the service after the third late notice
- If the item remains unpaid for a set period of time, WHMCS can then apply a late payment fee to the invoice automatically
- If the client then pays the service will be immediately reactivated, but if the account becomes dormant then WHMCS will terminate it
If you would like to find out more about specifically how WHMCS could benefit your business, please contact us to discuss…