Frequently Asked Questions

We are WHMCS, the complete web hosting automation solution

What is WHMCS?
Where can I see a demo?
What does WHMCS cost?
What features does WHMCS support?
What payment gateways are compatable with WHMCS?
Can I customise my installation of WHMCS?
Can I use WHMCS with my existing web site?
What can I do as a developer myself to extend the system?
Can I remove the “Powered by WHMCS” link?
Is WHMCS installed on my web server or hosted with you?
How can I get support?
What are the server requirements for WHMCS?
Can I have an additional license key for our test server before going live?
I would like to offer WHMCS to my customers, can I?
How often are product updates released?


Q. What is WHMCS?
WHMCS is an all-in-one client management, billing & support solution for online businesses. Handling everything from signup to termination, WHMCS is a powerful automation & support tool. To find out more, click here

Q. Where can I see a demo?
We have a fully functional online demo that you can use to quickly and easily try WHMCS @ www.whmcs.com/demo. Please be aware however that users can make changes to the demo at the same time as you are logged in, which can lead to oddities occurring. Don’t be put off though!

Q. What does WHMCS cost?
WHMCS is available as either a leased product that you pay for each month, or owned where you pay a one off fee with optional yearly support & updates renewals. Prices start from as little as $15.95/month. To find out more, please visit the order page

Q. What features does WHMCS support?
WHMCS is a very powerful billing solution, offering features and functionality that should cover most needs. To find out more, please visit the feature tour to get started.

Q. What payment gateways are compatable with WHMCS?
WHMCS is integrated with over 150 payment gateway and provisioning based API’s to allow you to integrate and automate all the tools you use in one place. For a full list, please visit the supported modules page

Q. Can I customise my installation of WHMCS?
Of course! WHMCS is designed with customisation in mind, and so with the use of templates, the WHMCS frontend – the part your clients get to see – can be fully customised in any way you want. This allows you to add, remove or change any of the aspects your clients will get to see.

Q. Can I use WHMCS with my existing web site?
Absolutely. WHMCS is a software for taking orders, and letting both your clients and staff manage their products & services with you. So WHMCS can be used as a standalone portal that you link to from your website, or integrated with it by customising the templates to match. How much you want to integrate it is entirely up to you.

Q. What can I do as a developer myself to extend the system?
WHMCS has a modular design which allows you to create your own modules to drop-in for additional provisioning, registrar and gateway services support. There are also a feature called action hooks which allow you to tie your own code into actions & events that occur within WHMCS and a full API for data retrieval and actions to be performed from your custom code.

Q. Can I remove the “Powered by WHMCS” link?
Yes, we offer no branding version of our licenses which exclude this link. On a monthly lease it’s just an additional $3 extra per month, and on owned licenses there is a $75 one off charge. Please see the order page for more details…

Q. Is WHMCS installed on my web server or hosted with you?
WHMCS is installed directly on your web server so you have full control. We provide an easy step-by-step installation guide and also offer installation services to help if required.

Q. How can I get support?
All our licenses include free ticket based support. But we always ask that you please first consult our documentation as the answers to most common questions can often be found in there. Visit the support page now.

Q. What are the server requirements for WHMCS?
Providing your server supports PHP & MySQL you should be able to run WHMCS without any problems. However, please refer to our System Requirements for a detailed list of requirements.

Q. Can I have an additional license key for our test server before going live?
Yes. We understand the staging process involved when developing & maintaining a live website and so we offer a free second key for use in a private testing environment to all users who buy a license directly from us.

Q. I would like to offer WHMCS to my customers, can I?
Yes, if you are looking for an additional way to attract customers or provide them with tools they need, then please do consider offering WHMCS. We offer both an affiliate referral program, and reseller program, where you are rewarded for referring customers to us.

Q. How often are product updates released?
We’ve been operating for many years, and have a frequent update & release cycle. Typically we aim to release new versions every few months, often with various new addons, modules and other developments being launched in the periods in between.