A Complete Support Suite
All the tools you need to support your customers with both self-service and ticket desk.
Support Ticketing System
Track all your customer communication in one central place with the built-in help desk.
With the WHMCS ticketing system customers can submit tickets via web or email,
while giving staff quick access to client profiles, services, and billing details.
Departments
Create departments to group similar tickets and separate responsibilities.
Email Piping
Tickets can be opened and replied to via the web or by email.
Ticket Assignment
Track and assign tickets to individuals for consistency and management.
Custom Fields
Collect any additional information required for your workflows and processes.
Escalation Rules
Setup escalation rules to perform automated actions and enforce SLAs.
Attachments
Supports file attachments for additional context.
Support is faster and more efficient with the WHMCS integrated system
Knowledgebase
Give your customers access to the help they need, whenever they need it.
24/7 Customer Support
Stay available around the clock with a searchable knowledgebase for answers.
Always-On Help
Let customers find answers instantly, even when your team is offline.
Smarter Support
Suggest relevant articles automatically and reduce incoming support requests.
Smart Self-Service
Suggest relevant articles automatically and reduce incoming support requests.
More support tools
Everything you need to become a professional domain registrar.
Announcements
Split and simplify: "Post news, updates, and special offers to your customers. Announcements appear in the client area and include social sharing so you can extend their reach.
Downloads
Provide your customers with downloadable resources to help them with their service, ideal for manuals, templates, software and more. When combined with products, you can also sell access to restricted digital downloads.
Network Status
A dedicated system that notifies users about service-impacting maintenance and downtime, highlighting issues on servers where your customers are hosted.
Ready to get started?
We’re so confident you’ll love our product, if you don’t, we’ll give you your money back!