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Ticket Submission Guidelines

We ask that you please help us to help you by being as detailed as possible when submitting a ticket; the better the information you provide the faster we will be able to resolve your issue. Below are some tips:

   * Mention which module (if any) you are experiencing difficulty with (cPanel, eNom, PayPal etc.)
   * Include any error messages that occur on-screen or are found in Utilities > Logs > Activity Log
   * Explain step-by-step how to reproduce the scenario or problem you are describing
   * If you think a screenshot would help, please include one
   * State when the problem started and what changes were made immediately beforehand
   * Provide login details whenever possible as we often find having access to the installation leads to a faster resolution time