Category: Admin Area Addon - Type: Free Last Updated: 28/07/2014 - Supported Versions: 5
With this module, you can completely override the basic support system inside of WHMCS allowing you to use SmarterTrack (version 8.4 or higher) to manage support tickets, live chats and knowledge base articles. This will also allow your support staff to manage your clients within the SmarterTrack interface without having to jump back and forth between WHMCS and SmarterTrack.
- The ability to override the knowledge base links within WHMCS to redirect to SmarterTrack’s knowledge base articles.
- The ability to provide live chat support links within WHMCS that will pop up a SmarterTrack live chat within the WHMCS interface.
- The ability to override “contact us” email to start a ticket within SmarterTrack rather than an email to a chosen email address. The ticket will also have a different comment added to it that states it was submitted via Sales Acquisition. You also get to specify which department these tickets are automatically submitted to.
-Full Ticket support including:
--Include / exclude departments based on settings within SmarterTrack
--Full custom field support
--A comment added to every ticket submitted to show it was created through WHMCS
--Customizable auto responders with the ability to direct ticket links to WHMCS rather than SmarterTrack
--View all tickets on the support tickets page and all open tickets on client area page
--Restrict users from closing tickets based on settings set in SmarterTrack
-Help Phone Number and or Email Address to be displayed on Error Pages.
F-ull email/username and password support. This means that whenever a client changes their email or password, the change will also reflect within SmarterTrack.
-A page in the management interface of WHMCS for syncing SmarterTrack and WHMCS users. (SmarterTrack uses the client’s email address for the username).
-Full open source module with language string overrides, a custom style sheet, and custom client template pages that can all be modified to serve the Company’s needs.
Version: 1.1 - Last Updated: 16/05/2014
FIXED: An issue with proper Role assignment when Users are synced.
Version: 1.2 - Last Updated: 28/07/2014
Updated download URL.
WHMCS is easily extendible through the many Developer Resources we make available, including modules, hooks, addons, API's and templates. So here you will find many third party developed extensions that can enhance and add to what WHMCS can do for you, as well as a number of Official Addons created by ourselves.
Disclaimer: The addons available here are provided by third party developers. WHMCS has not vetted the code in any of the addons listed here, and cannot be held responsible for any problems resulting from the use of them. We are also unable to provide support for any issues with third party code.